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Frequently asked questions

How do I layer the products and what order should I use them in?

Skincare products should be layered from lightest to heaviest. After cleansing, apply the serum first, moisturizer second, and finish with your favorite SPF if adding to your regimen.

Our two serums are Protect™ and Renew™. Protect is best used in the morning, and Renew can be used both morning and night. Protect offers an extra Vitamin C boost to help protect against common environmental stressors.

Depending on your unique needs, you may find that using both serums gives your complexion the extra one-two punch your skin craves. Use Protect in the morning and Renew as a part of your evening ritual for best results. Alternately, if you choose to use only Renew, apply both morning and night after cleansing, before moisturizing.

Which serum is right for me? 

Both serums have moisturizing, smoothing, and nourishing qualities that support healthy, youthful-looking skin. 

Using Renew is a great way to moisturize and support the skin's natural exfoliation process to reveal smoother, tighter looking skin.

Adding Protect to your morning ritual helps to reveal naturally radiant skin and defend it against multiple sources of environmental damage.

Collectively, both serums work to help promote visibly smoother, restored, and younger looking skin.

Do you have any products that are good for sensitive skin? 

We formulate with sensitive skin in mind! Our products are cold-pressed from natural (often organic) ingredients that have been scientifically tested to work synergistically while nourishing the skin. 

Additionally, although some forms of  Vitamin C can cause skin irritation, Core Ritual’s Protect serum uses BV-OSC Vitamin C. This is an oil soluble form of Vitamin C that requires a lower inclusion rate than other commonly used water-soluble forms. BV-OSC Vitamin C performs better and has less risk of skin irritation.

Can I take both the supplements together (Radiance and Core) or should I choose just one? 

Yes, you can take both supplements. While Radiance™ and Core™ (both the liquid Core supplement and Core Capsules™) share common ingredients, like black cumin seed oil and black raspberry seed oil, each product includes these ingredients at different inclusion levels. Taking both supplements simultaneously will only multiply the benefits and has no known negative effects on the body. 

Core is a nutrient-dense supplement for whole body health, helping support total body health from head-to-toe. With consistent use, Core provides a variety of feel-good benefits including support for heart, brain, and gut health. 

Radiance is a beauty supplement that promotes the growth of healthy hair and nails while combating many of the root causes of hair loss. Its primary focus is to promote beauty from the inside out by supporting healthy collagen levels. But that’s not all; Radiance supports healthy skin, hair and nails, and even supports bone health!

We recommend that you consult your healthcare provider before starting any new supplements.

Are your products pregnancy safe?

We recommend that you consult with your healthcare provider before starting any new supplements or adding products to your routine, especially while pregnant.

All Core Ritual products are microbiome friendly, contain no artificial preservatives, are non-GMO, dye-free and paraben-free. For more information, a full list of ingredients is available on each product page. 

Are your products organic? 

Several of our products are formulated with certified organic ingredients. For further clarification, please review the ingredient list on each product page. 

Are your products vegan? 

All Core Ritual products are cruelty-free, and all of our topical skincare products are vegan. 

Our Core™ (liquid supplement) is vegan, but our Core Capsules and Radiance Capsules are not due to the encapsulation used. For clarification, please review the ingredient list on each product page. 

Are your products tested on animals? 

Core Ritual products are never tested on animals. We are proud to be cruelty-free. 

Are your products made in the USA? 

Yes, all Core Ritual products are developed and made in the USA using high quality ingredients sourced domestically and from around the world.

What payment methods are accepted? 

We accept all major credit cards, Apple Pay, and Google Pay.

Can I edit my order after I’ve placed it? 

We cannot guarantee an order can be edited once placed, but we’ll do our best to accommodate your request! Email coresupport@coreritual.com for help. 

Can I track my order? 

TBD

Can I add a gift note? 

TBD

My order arrived damaged, what should I do? 

Oh no! What a bummer. We apologize for the inconvenience this has caused you. Please email a photo of the broken/damaged item and packaging along with your shipping address to coresupport@coreritual.com, and we’ll get a replacement out to you right away.

What is your return policy? 

All Core Ritual products come with a 30 day product guarantee, from date of purchase. Refer to complete return policy.

Do you offer free shipping? 

Yes, Core Ritual offers free standard shipping on all orders. For more information, refer to the shipping page.

Do you offer expedited shipping?

Yes, we offer expedited shipping! Just select the expedited shipping option when you check out. For more information, refer to the shipping page. Please note: Orders are generally processed within 1-3 business days, including those with expedited shipping. Expedited shipping only speeds up transit time with the shipping carrier, and does not expedite order fulfillment. 

How long will my order take to ship? 

Orders are generally processed within 1-3 business days. Once processed, your order will ship with standard shipping (typically 3-5 business days within the USA). Due to possible service delays across shipping carriers, please allow extra days for tracking updates and final delivery. For more information, refer to the shipping page.

Do you ship internationally? 

Not yet, but please use our contact form to let us know where you live and that you’d like to order from Core Ritual. Your input will help us prioritize international shipping destinations!

I forgot my password, what should I do? 

Go to the customer login page and click ‘forgot your password?’ to reset your password. 

How can I update my account details? 

Login to your account, click ‘view addresses’, then click ‘edit’ to make changes to your name, address, or phone number. 

How do I cancel my subscription? 

Login to your account, click ‘manage subscription’ and then click cancel subscription.

How can I update my payment details? 

Login to your account, then click  ‘manage subscriptions’ and update your payment method. 

How do I make a change to my subscription? 

Login to your account, then click ‘manage subscriptions’ and make changes or add product/s to your subscription. 

Can I pause my subscription? 

Login to your account, then click ‘manage subscriptions’ to update your next delivery or skip your upcoming delivery.

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